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Description Principal Software Engineer Work Location and Schedule - This role requires working 4 days per week from one of the following office locations: Johnston, Rhode Island Iselin, New Jersey Westwood or Boston Massachusetts Plano, Texas Phoenix, Arizona This position is not eligible for relocation assistance. Overview As a Principal Software Engineer, you will design, build, and maintain tactical automation and integration solutions that support internal Cybersecurity and Risk teams. This role focuses on solving operational and workflow problems through targeted engineering efforts. You will operate in a lean, highly autonomous engineering environment and partner closely with technical peers to deliver practical, high impact solutions that reduce friction and manual effort across internal platforms. Key Responsibilities • Design and deliver small to mid sized automation solutions that improve internal workflows and operational efficiency • Build and enhance integrations between enterprise platforms such as ServiceNow, Jira, and other internal systems • Maintain, extend, and improve internal tooling, including chatbot based and workflow automation solutions • Identify operational pain points and translate them into pragmatic, code driven solutions • Write secure, maintainable, and well structured code aligned with enterprise architecture and security standards • Apply secure software development practices to prevent, identify, and remediate vulnerabilities • Collaborate with engineers and architects to ensure solutions are scalable, reliable, and fit for purpose • Operate effectively in a lightweight Agile environment with minimal ceremony and no dedicated scrum roles • Serve as a senior technical peer and mentor, promoting engineering excellence, accountability, and continuous improvement Required Qualifications • Seven or more years of hands on software engineering experience supporting production systems • Strong problem solving skills with experience driving solutions from concept through implementation • Proficiency in one or more modern programming languages such as Java, Python, C#, JavaScript, or similar • Ability to quickly learn and adapt to new languages, tools, and platforms • Experience building system integrations using APIs, services, or event driven patterns • Experience working in Linux environments, including Bash scripting • Experience with CI CD pipelines and automated deployment tools such as Jenkins, CircleCI, or equivalent • Experience working in cloud environments such as AWS, Azure, or GCP, including sensitive or regulated data • Solid understanding of computer science fundamentals, including data structures, object oriented design, and software architecture • Strong written and verbal communication skills and the ability to collaborate effectively in small technical teams Desired Qualifications • Experience building internal platforms, automation tools, or developer enablement solutions • Experience in financial services, cybersecurity, risk, or other regulated industries • Familiarity with messaging systems, distributed systems, or data stores such as RabbitMQ or NoSQL technologies • Experience supporting or enhancing chatbot or workflow automation solutions • Cloud certifications such as AWS Solutions Architect or equivalent Education and Certifications Required • Bachelor’s degree in Computer Science, Software Engineering, Engineering, Mathematics, or a related technical discipline Preferred • Master’s degree in Computer Science, Software Engineering, or a related field Pay Transparency The salary range for this position is $140,000 to $175,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual compensation is based on multiple factors, including but not limited to work location, relevant skills, and experience. We offer competitive pay and a comprehensive benefits package that includes medical, dental, and vision coverage, retirement benefits, paid parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens’ paid time off policy exceeds mandatory paid sick or paid time away requirements in applicable jurisdictions. For an overview of benefits, visit https://jobs.citizensbank.com/benefits. #LinkedIn-Citizens1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. job perk: Posted At: 1 day ago, job perk: Schedule Type: Full-time, job perk: Paid Time Off: True, job perk: Dental Coverage: True, job perk: Health Insurance: True